A superb solution that connects teams
Updated April 14, 2023

A superb solution that connects teams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

I use it predominantly for rapid communications with colleagues who are in the design function. I use it to ask them to carry out tasks that need to be completed, namely the creation of documents, PDF files, websites, newsletters and other visual content. I think that it streamlines a lot of tasks, which I find very useful.
  • Streamlines tasks
  • Immediate communications with the right people (departments) in the company
  • Allows easy collaboration
  • Updates could be more frequent
  • It could be more visual -- at the moment it's very content heavy
  • Notifications could be more elegant
  • It has increased productivity by 23%
  • It is 25% cheaper than our previous solution
  • It has a 94% approval rating throughout the company
Wrike a superior product in nearly every way. While Scoro is fairly simple to use and relatively straightforward to navigate, Wrike is a lot more convenient, engaging and intuitive. I would likely choose Wrike over any other similar product -- it does exactly what you want it to do, and then some.

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

Yes

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

I think it's superb when it comes to passing tasks over to the right departments in the company. In terms of the work I do, it helps me liaise and communicate with the design team, who I need to work with closely. Also, my company operates in numerous territories and countries, so it is very handy.

Wrike Feature Ratings

Task Management
8
Resource Management
7
Gantt Charts
6
Scheduling
7
Workflow Automation
6
Team Collaboration
6
Support for Agile Methodology
7
Support for Waterfall Methodology
7
Document Management
6
Email integration
7
Mobile Access
6
Timesheet Tracking
7
Budget and Expense Management
7
Project & financial reporting
8
Integration with accounting software
7

Wrike Implementation

Clearly define your goals. What are you hoping to achieve with this tool? How will you measure success? Having a clear understanding of your goals will help ensure a successful implementation. Get buy-in from stakeholders. This will help ensure that everyone is on board with the tool and willing to use it. Develop a training plan. Start small. Don't try to implement Wrike across your entire organisation all at once. Start with a small team or project and gradually expand from there. Customise to fit your needs. Wrike is a highly customisable tool, so take the time to customise it to fit your specific needs and workflows.
Change management was a small part of the implementation and was well-handled - Communicate the benefits of Wrike. When implementing Wrike, it's important to communicate the benefits of the tool to your team members. This includes highlighting how the tool will make their work easier, improve communication, and streamline processes. Involve key stakeholders early on. This helps to ensure that they are invested in the success of the tool and can provide valuable feedback. Develop a change management plan. This outlines the steps involved in the implementation process and how to address any issues or concerns that arise.
  • Resistance to change
  • Integration with existing tools
  • Customisation and configuration

Using Wrike

500 - Wrike offers a centralised platform for team collaboration, task management, and project tracking, which can enhance productivity and efficiency. In marketing, Wrike is used for campaign management, content creation, and social media planning. In HR, it assists in onboarding, training, and performance evaluation. In IT, Wrike it helps with task prioritisation, issue tracking, and software development.
40 - Wrike is known for its user-friendly interface, making it easy for teams to navigate and use. With a simple drag-and-drop feature, tasks can be easily assigned and prioritised. The platform also provides a clean and organised dashboard, which enables users to view their tasks, schedules, and deadlines at a glance.In addition, Wrike allows for real-time updates, ensuring that team members are always up-to-date with any changes made to tasks or projects. Collaborating on tasks is seamless, with the ability to add comments, attachments, and create custom workflows.Wrike's mobile app is also user-friendly, allowing team members to access the platform on-the-go. Overall, Wrike's intuitive design and flexibility make it an easy-to-use and update platform for any team.
  • Collaboration between marketing and design
  • Helping sales to integrate with marketing
  • Project deadline alignment
  • Cheaper than I expected
  • Easy to onboard
  • Numerous ways to navigate
  • Streamlined project management
  • Enhanced team collaboration
  • Versatility
Wrike is a great project management tool for businesses of all sizes. It offers a user-friendly interface, making it easy for teams to navigate and use. The platform provides a centralised location for collaboration, allowing team members to work together seamlessly, share information, and communicate efficiently.With its range of features, including task assignments, calendars, and Gantt charts, Wrike can help to streamline project management, enabling businesses to prioritise tasks, set deadlines, and track progress effectively. Additionally, Wrike's versatility makes it suitable for various departments and industries, including marketing, HR, and IT.Overall, Wrike can help businesses improve collaboration, increase efficiency, and streamline project management, making it an excellent tool for any organisation looking to enhance productivity and achieve their business goals.

Evaluating Wrike and Competitors

Yes - ClickUp was the previous solution. While the company liked it, we felt that we could get better service and support from Wrike. Also, ClickUp's solution now feels quite weak in comparison. Wrike is clearly the superior product.
  • Cloud Solutions
  • Scalability
The solution is both well prices and comprehensive. It does everything you would want it to do.
I wouldn't change anything. I would retain the solution.

Wrike Training

  • Online Training
  • In-Person Training
  • No Training
patient, taking the time to explain the platform's features thoroughly. They provided clear instructions, answering all my questions and ensuring that I felt confident in using the tool.Their approach was highly organised, and they made sure to cover all the essential aspects of Wrike, including task management, collaboration, and project tracking. They also provided valuable insights on how to customise Wrike to meet our team's specific needs.Overall, their training style was highly effective, and I came away from the session with a thorough understanding of how to use Wrike. Thanks to their guidance, I am now able to use the platform with ease, and I would highly recommend them as a trainer to anyone looking to learn Wrike.
The online training for Wrike was of exceptional quality. The training was well-structured and covered all the essential features of the platform in a clear and concise manner. The trainer was knowledgeable, patient, and provided detailed explanations of how to use each feature. The online training was interactive, with the trainer demonstrating how to use Wrike and then allowing me to practice the skills on my own. The training materials, including videos and user guides, were also helpful and easy to understand. Overall, the quality of the online training was excellent, and it enabled me to quickly learn how to use Wrike effectively. Thanks to the training, I am now able to use the platform to manage projects efficiently and collaborate effectively with my team.
Wrike is an incredibly intuitive project management tool, making it easy to learn and use for people of all skill levels. Its user-friendly interface, comprehensive documentation, and intuitive design make it easy for users to get up and running in no time. One of the standout features of Wrike is its customisable dashboard. Users can easily add, remove, and rearrange widgets to fit their specific needs and preferences, creating a personalised dashboard that's easy to navigate and provides quick access to the most important information. The drag-and-drop interface makes it easy to create and modify tasks, assign them to team members, and track progress. The system also provides real-time updates, ensuring that all team members are on the same page and up-to-date on project status.Overall, Wrike's ease of use and intuitive design make it a great choice for businesses of all sizes and industries. Whether you're a seasoned project manager or a first-time user, Wrike's intuitive interface and comprehensive documentation make it easy to learn and use right out of the gate.

Configuring Wrike

Wrike's configurability is extensive, which is one of its strengths. The tool offers a wide range of customisation options, from creating custom workflows and dashboards to setting up custom fields and templates. This allows users to tailor the tool to their specific needs and workflows, which can improve efficiency and productivity. However, with this level of configurability comes some complexity. Setting up and configuring Wrike can be time-consuming and require technical expertise, particularly for more advanced features. This can be a challenge for smaller organisations or teams with limited resources. Overall, the level of configurability offered by Wrike is generally considered to be appropriate for a project management tool. While there may be a learning curve involved in setting up and configuring the tool, the flexibility and customisation options can ultimately lead to improved productivity and project outcomes.
Start small. It's tempting to try and configure every feature and option in Wrike right from the start, but this can lead to overwhelm and confusion. Instead, start with the basics and gradually add more advanced features as your team becomes comfortable with the tool. Use templates. Wrike offers a variety of templates for workflows, tasks, and projects. Take advantage of these templates to save time and ensure consistency across projects. Customise fields. Wrike allows you to create custom fields to capture specific data and information. Take advantage of this feature to tailor Wrike to your organization's specific needs.
No - we have not done any customization to the interface
No - we have not done any custom code

Wrike Support

Wrike's support function is of exceptional quality. The platform provides a range of resources, including a comprehensive knowledge base, user guides, and video tutorials, to help users quickly and easily find answers to their questions.In addition, Wrike's support team is highly responsive and knowledgeable, providing quick and effective solutions to any issues that may arise. The support team can be reached via email or live chat, and they are always willing to go the extra mile to ensure that users are satisfied.Wrike's support team also offers regular webinars and training sessions, enabling users to stay up-to-date with the latest features and best practices. Overall, Wrike's support function is a major strength of the platform, providing users with the assistance they need to use the tool effectively and maximise their productivity.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
I did not find the need to purchase Wrike's premium support function because the standard support provided by the platform was excellent. Wrike's support team is highly responsive and knowledgeable, providing quick and effective solutions to any issues that may arise. Moreover, the platform provides a range of resources, including a comprehensive knowledge base, user guides, and video tutorials, to help users quickly and easily find answers to their questions. The regular webinars and training sessions offered by Wrike also helped me to stay up-to-date with the latest features and best practices. Overall, Wrike's standard support function is robust and provides all the assistance needed to use the tool effectively. Therefore, I did not feel the need to purchase the premium support function.
The support team responded quickly and provided a clear and detailed explanation of how to navigate the platform. This was after I encountered some early teething problems. They offered to walk me through the steps while sharing their screen to ensure that I understood the process.The support team member was patient, professional, and friendly throughout the conversation, making me feel comfortable and confident in navigating the platform.

Using Wrike

Wrike has a high level of usability, with an intuitive interface and a range of features designed to support productivity and collaboration. The tool offers a variety of customisation options to support different workflows and is accessible on a variety of devices, including desktops, mobile devices, and tablets. Additionally, Wrike offers extensive training and support resources to help users get the most out of the tool, including online training courses, user guides, and a support team that is available 24/7.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Customizable dashboards
  • Real-time collaboration
  • Task automation

Wrike Reliability

Wrike is an incredibly reliable project management tool. I would say the platform is known for its stability and uptime, with very few reported outages or performance issues. Tasks, schedules, and deadlines are always up-to-date, with real-time updates ensuring that team members are always on the same page. Additionally, Wrike provides secure access to data, ensuring that sensitive information is protected.Wrike's support team is also highly responsive, providing quick resolutions to any issues that may arise. Overall, Wrike's reliability is a major strength of the platform, making it a trusted tool for businesses of all sizes.
Wrike is an incredibly reliable project management tool that rarely experiences downtime or crashes. The platform's stability and uptime are impressive, allowing teams to work on their projects without interruption.Tasks, schedules, and deadlines are updated in real-time, ensuring that team members are always up-to-date with any changes. Moreover, Wrike provides a secure environment for data storage, protecting sensitive information from unauthorised access. In the rare event that an issue does occur, Wrike's support team is highly responsive, providing quick solutions to resolve the problem. Overall, Wrike's reliability is a significant strength, making it a trusted tool for businesses that require a stable and dependable platform for their project management needs.
Wrike offers great performance as a project management tool. The platform is designed to be fast and responsive, allowing teams to work efficiently and complete their projects on time. The platform's user interface is intuitive and easy to use, enabling team members to navigate and manage their tasks with ease. Additionally, Wrike integrates with other tools such as Microsoft Teams and Salesforce, making it a versatile platform that can be customised to meet the unique needs of any team. Overall, Wrike's performance is excellent.

Integrating Wrike

Integrating Wrike with other products is a breeze, and I would highly recommend it to anyone looking for a seamless workflow. Wrike has a variety of integration options available, including integrations with commonly used tools such as Slack, Dropbox, and Google Drive, to name a few. I found the process of integrating Wrike with other products to be straightforward and intuitive. Wrike's integration partners provide easy-to-follow guides, and the support team is available to assist with any issues that may arise.The ability to integrate Wrike with other products has greatly streamlined my workflow and increased my productivity. Tasks that would have previously required manual entry or switching between multiple platforms can now be completed seamlessly, with information flowing automatically between systems.Overall, I highly recommend Wrike for its ease of integration with other products. The ability to automate tasks and workflows through integration has greatly improved my productivity and helped me to stay organised and on top of my work.
  • Slack
  • Dropbox
  • Google Drive
Integrating Wrike with other products is effortless and intuitive, making it easy to streamline workflows and increase productivity.
  • File import/export
  • Javascript widgets
  • AppExchange or similar marketplace
n/a
If you are looking to integrate Wrike with other products, my advice would be to take the time to carefully consider your needs and objectives. Look for integrations that will help you automate tasks and streamline workflows, making your work more efficient and effective. Before starting the integration process, make sure to review the documentation and support provided by Wrike and its integration partners. This will help you understand the capabilities and limitations of each integration, and ensure that you are setting up the integration correctly. It's also a good idea to start small and test the integration with a few tasks before scaling up. This will allow you to identify and address any issues or challenges before fully implementing the integration across your entire workflow. Finally, don't hesitate to reach out to Wrike's support team if you have any questions or need assistance with the integration process. They are knowledgeable and responsive, and can help you troubleshoot any issues or optimise your integration for maximum productivity.

Relationship with Wrike

Wrike's sales team is responsive, professional, and willing to help. The team is knowledgeable about the platform's features and capabilities and takes the time to understand the specific needs of their clients. Additionally, I would like to praise Wrike's sales team for their ability to provide customised solutions and work closely with clients to ensure they get the most out of the platform. Whether it's helping users to identify the best pricing plan for their needs or providing training and support during the onboarding process, Wrike's sales team is committed to providing excellent customer service. Overall, Wrike's sales team is approachable, helpful, and knowledgeable, making the process of selecting and implementing the platform a smooth and positive experience for users.
Whether it's providing training and support during the onboarding process or helping users to troubleshoot issues and optimise their workflows, Wrike's sales team is dedicated to ensuring clients get the most out of the platform. I have had very positive experiences working with Wrike's sales team after the sale, largely due to the responsiveness, knowledge, and commitment to customer service.
The professional services team is known by my entire team for its responsiveness, flexibility, and willingness to work closely with clients to understand their unique needs and provide customised solutions. The team is highly knowledgeable about the platform's features and capabilities and is able to provide guidance and support to users at every stage of the implementation process. Wrike's professional services are highly rated by everyone I've interacted with, with many noting the value that they provide in helping to maximise the benefits of the platform.
There was a lot of flexibility and willingness on behalf of Wrike to work with us to find mutually agreeable terms. The sales team is responsive and transparent, providing clear and detailed information about pricing, packages, and features. Wrike offers a variety of pricing and package options to fit different budgets and needs, and that the company is willing to work with clients to customise packages to meet specific requirements.
Wrike offers a variety of pricing plans, including a free basic plan, professional, business, and enterprise plans, each with different levels of functionality and features. This means businesses of all sizes can choose a plan that fits their specific needs and budget. Wrike's pricing structure is transparent, with no hidden fees or surprises. The company offers clear and detailed pricing information on their website, making it easy for businesses to understand the costs associated with each plan.Wrike also offers flexible contract options, including monthly and annual plans. This allows businesses to choose the contract length that best fits their needs and budget, and to make adjustments as their needs change.
Clearly define your needs and requirements before engaging with the sales team. This will help you ask targeted questions and ensure you get the information you need. Be open and honest about your budget and timeline. This will help the sales team provide you with the most appropriate pricing and implementation options. Ask for a demo of the platform to see how it works in action. This will help you get a better sense of the features and functionality and determine if Wrike is the right fit for your organisation.

Upgrading Wrike

  • New and improved features
  • Enhanced performance and stability
  • Improved security and compliance features
  • Better integration with other tools and systems
  • Improved reporting and analytics
  • Enhanced automation and collaboration features