Wufoo is Easy to Use and Gets the Job Done
December 20, 2018
Wufoo is Easy to Use and Gets the Job Done
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wufoo
We use Wufoo in many ways on our eCommerce site. It is mostly used by our front end and back end development teams for our website, but our customer service team uses it as well. We use Wufoo to host surveys on our site to gather customer feedback. We also use Wufoo to let customers contact us for custom quotes.
- Wufoo lets you add mailing lists so anyone that needs to can see a copy of the filled out form. We forward all customer complaints and questions directly to our customer service team which allows them to reply immediately.
- Wufoo was very easy to integrate with Magento. Our implementation process was virtually pain free.
- Wufoo makes it very easy to set up a simple survey/form with multiple fields. We are able to create and launch a new Wufoo form in a matter of minutes on our site if necessary.
- Wufoo forms are very basic looking. Some more visual customization would be nice.
- We use Wufoo for very basic forms on our site and really don't run into a lot of issues with the functionality that Wufoo provides.
- Wufoo has given us the ability to gather countless amounts of feedback from our customers. This has lead to many improvements to our products and our site.
- We spend far less time asking our customer service team to reply to a customer question since the entire customer service team is copied on any specified Wufoo form.