I Love Xactly
Updated September 29, 2021

I Love Xactly

Lisa Dang | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xactly Incent

We use Xactly to calculate commissions for about 516 salespeople. We have 38 sales comp plans. We have a quarterly comp plan and commission is paid monthly.
  • User interface.
  • User-friendly.
  • Accuracy.
  • Efficiency.
  • Territory assignment.
  • Quota-setting.
  • Pay the reps accurately.
We will implement the performance analytics and the benchmarking models in 2022.
we are exploring the sales planning, quota assignment, and sales forecasting tool.
HR, Finance, Sales Operations are using data from Xactly.
Salesforce Lightning Platform

Do you think Xactly Incent delivers good value for the price?

Yes

Are you happy with Xactly Incent's feature set?

Yes

Did Xactly Incent live up to sales and marketing promises?

Yes

Did implementation of Xactly Incent go as expected?

Yes

Would you buy Xactly Incent again?

Yes

  • Xactly Incent
  • Xactly Insights
  • Xactly Connect
I like the fact that Xactly is user-friendly. Once you have the rules set up, you can re-use the rules over and over.

Evaluating Xactly Incent and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
I would pick Xactly for our sales commission tool.

Xactly Incent Implementation

Change management was a big part of the implementation and was well-handled
  • a new and unexperienced PS assigned to the project

Xactly Incent Training

  • Online training
  • in-person training
I took in person training 5 years ago and I really like in person training so I can ask a question live.
I took online training couple years ago before the covid. I really like the online training which gives me a flexibility.

Xactly Incent Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response

Using Xactly Incent

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Incent calculation

Upgrading Xactly Incent