Disappointing program
November 02, 2019

Disappointing program

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xactly SimplyComp

The system was bought by a past employee to use for commission purposes. We only have 1 person on commission monthly and 1 person on commission quarterly. At the time it was purchased by an employee, there were 2 other employees going on commission, but they resigned at the end of March, including the person who recommended the purchase. I called immediately to tell them we only had 2 employees on commission, but they would not make any changes. We paid for 4, plus 10 hours of training. I began the training and found the report extremely complicated and the report was so convoluted with the info they needed, but not necessary for me. The columns could not even fit on one screen. In addition, the second person's report is under the first person, but the columns are not the same. I was told others to complain about the same thing. I continued to use my method of paying commission and find their program a waste of time. I could not even print it out for the employee to see his commission. In addition, I could not use the full 10 hours training and now they are pressuring me to use the remaining training, but there is nothing I need training for. Being that I had so few people on commission, they should not have put in automatically for 10 hours of training. To be honest, this has all been a nightmare for me! The trainer was nice, but the program is terrible. I have never written a bad review for any company, but I had to write this one.
  • It works with Salesforce
  • Difficult to read the report. Too many columns that you can't see on one screen that are needed by the company and not the user.
  • Too much info that the person using it doesn't need. Their final step should be to convert their info to a user-friendly format.
  • Report columns below do not match reports on top, so it is difficult to isolate columns you actually need.
  • It has taken up much of my time due to training and checking the accuracy of the report, so I still use my reports out of Quickbooks. I have no confidence in the program.
If you read my past answers, you will see why I give it a poor rating.

Do you think Xactly SimplyComp (discontinued) delivers good value for the price?

No

Are you happy with Xactly SimplyComp (discontinued)'s feature set?

No

Did Xactly SimplyComp (discontinued) live up to sales and marketing promises?

No

Did implementation of Xactly SimplyComp (discontinued) go as expected?

No

Would you buy Xactly SimplyComp (discontinued) again?

No

I would not recommend it at all in the formats they are presently using.

Xactly SimplyComp (discontinued) Feature Ratings

Not Rated
Sales compensation plan creation
Not Rated
Complex sales crediting
Not Rated
Sales compensation process automation
Not Rated
Incentive auditing/regulation compliance
Not Rated
Sales compensation dashboards & forecasting
Not Rated
Incentive modeling
Not Rated
Agile incentive strategy
Not Rated
ICM mobile visibility
Not Rated