Overall Satisfaction with XaitPorter
- This tool gives us the opportunity to work together. We always work in the last revision.
- We can write comments as we go along and all involved will see it straight away.
- We can structure it the way we want/our the way customer wants it and print the whole book in one go. We are sure that pictures/text/tables are where they are supposed to be (they have not moved around the document as it does when using Microsoft Word).
- The new version, XaitPorter5 has issues with tables. We cannot have less than 10% column width if the table has several columns. I would like XaitPorter to accept my choice of columns width. We did not have this issue in XaitPorter4.
- I would also like to use the arrows going up and down when clicking on the table of content to the left. Now I have to use the mouse to move from one section to the next.
- When using spellcheck I have to go back to another section and in again to see that the yellow highlights have disappeared. I cannot click on the spellcheck icon again to have the yellow highlights disappear.
- I would like to have two different subtitles styles (ie Heading 1 and Heading 2) :-)
- Replace function could improve. I would like to find words and replace 1 at the time since sometimes I don't want to change but keep as is. If I click on find and no more then it replaces the word with nothing.
- Has improved me from spending hours in the office (less overtime).
- More constructive work. Writers now focus on the write-up and we [focus] on the look and how it reads.
- We have received positive feedback from customers that our submissions look professional and easy to navigate through.
Evaluating XaitPorter and Competitors
- Product Features
- Product Usability
- Product Reputation
- Analyst Reports
- Third-party Reviews
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
Yes, we had an issue with a person I gave access to. He was new so I had to create an account. After I had done and given the user all information needed he couldn't log on. He got either wrong password or username. I tried several times but without success. I had to call for help from Xait Support and what he discovered was that despite me giving him access he couldn't find him. Support had to create a new user profile for him to try again. We still had problems. Support had to go back and check, well he solved the problem and the User is now happy.
it was really strange since I could see his profile but Support couldn't. I am not sure why but since the problem was solved I was happy and so was the User. :-)
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- you are always working in the last revision
- All involved in the project, are seeing the last revision
- Adding pictures, tables and attachments.
- The whole process of using XaitPorter in a tender process gives us the possibility to deliver a well done and professional document
Relationship with Xait
- Faster and better
- new upgrade of Tables, writing in columns, attachments. Less clicks