I would remove Citrix ZenApp from our environment if I could
June 13, 2019

I would remove Citrix ZenApp from our environment if I could

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with XenApp

Citrix XenApp is utilized at our Datacenter to provide our third-party offshore contacts a single pane of glass in which to interact with company resources. XenApp also prevents any customer data or proprietary code from being downloaded from company resources to third-party contacts via the Citrix Receiver App or website.
  • Delivery controller, licensing server, StoreFront, and Director can now all be installed on a single server.
  • You can have multiple XenApp servers and loadbalance user connections between the additional servers.
  • The granularity of the Delivery groups allow for admins to limit what users are able to access per group.
  • Communicates with Active Directory to use AD Security Groups to assign Delivery groups to users.
  • The Admin guide does not offer any assistance in first time configuration/setup.
  • Product is convoluted and difficult to configure/maintain. Especially without a first time setup guide.
  • Customer service does not appear to know how to configure, answer question, or assist with configuring the product.
  • Default Policy, out of the box, has all security settings set to allow. Clipboard, File Share, Printer Sharing, Drive redirection, and others are allowed/enabled by default.
  • Screenshots are not prevented, other products blank a screenshot or sniping tool image. Watermarks are the only security Citrix offers and are disabled by default.
  • Windows RDS licenses are required for XenApp to work, significantly increasing the price to setup.
  • Renewal cost of support contract is 80% of initial purchase price. Other companies renewal cost is significantly less.
  • End users who do not properly log off can leave a hung connection, and requires manual deletion of the connection for users to re-connect.
  • Adding additional seats to the license usually comes with a lot of up-sell before the sales rep will actually sell you the license you need.
  • The requirement of Microsoft RDS to run Citrix XenApp doubles the cost required to run and adds an additional server. RDS could be used alone to do the same thing Citrix does.
  • The cost of upgrading (and dependencyon on) RDS licenses prevents us from upgrading the citrix environment.
  • Once setup, it is fairly stable and requires very little admin intervention.
  • Our External Auditors quickly approved Citrix as a security tool.
Other products were more cost effective, offered a better support contract, had less dependencies on third party programs, were much simpler to configure, had better documentation, and didn't require as much hardware.
We chose Citrix over the alternatives, because one of our customers required the use of Citrix for the connection of Third Party vendors.
Citrix XenApp is useful when third-party vendors or customers have a need to access internal resources with restrictions. If configured properly, it prevents any company data, proprietary code, or trade secrets from being downloaded and removed from company premise.

External auditors are quicker to approve the use of Citrix as a trusted resource due to the credibility of the company.

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