Overall Satisfaction with Xero
We are using Xero to manage our A/P and produce financial statements. We also record revenue and A/R transactions, but have a specific piece of software (Hy-Tek) to manage members' accounts for our swim club. As the product is able to pull a feed from our bank, we also use it to track our banking information and cut cheques.
- Excellent support - whenever I have a question, the answer is fast and understandable.
- Extremely easy to figure out - anyone with a bit of sense can figure out how to successfully get from point A to point B.
- Tracking cash is simple - together with the bank feed, keeping the bank reconciled and up to date is extremely straightforward.
- Reporting is okay, but the customization options are a bit clunky. I believe they are trying to address this.
- The cost at $22.50 US (discounted NFP rate) is a bit on the high side for a small organization like ours. Does it make more sense to drop a few hundred bucks on an accounting package like Quickbooks or pay $270 US for Xero? I'm not totally sure.
- The connection between payroll and cheque-writing isn't terribly straightforward and I don't understand why.
- Helps us produce accurate, timely financial statements. Admittedly, we moved from a spreadsheet and cash-based system so anything would have been a substantial improvement.
Xero appeared to have a superior experience to FreshBooks. I understand FreshBooks has its fans, but it seemed too simple for our needs.
Xero Feature Ratings
Xero Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success | None |
No - Support has been reasonably quick and responsive when I've needed it - not sure why I would need premium support (don't even know if they offer it!).