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Xero has been a hero for our firm and clients
March 23, 2022

Xero has been a hero for our firm and clients

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xero

We use Xero in our accounting practice. Many customers come to us frustrated with Intuit products and have no idea there is another and often better solution. All my clients enjoy Xero for UX, ease of use, and integrations with their other 3rd party applications. Xero also recognizes that accounting platforms need accountant expertise and advises customers when they sign up to find an advisor. Our practice operates 95% in Xero and we love it.
  • Customer Service
  • Recommending accountant advisor for the accounting
  • User interface
  • Fair pricing
  • Xero Projects easier to use and implement
  • Being able to cancel subscription right away- no 30 day wait
  • While pricing is fair, their billing department is terrible
  • Has been a haven to the awful intuit machine
  • They have continually updated their systems to be more user friendly and better UX
  • Their pricing has been fair and consistent even with their slight increase a year ago.
Xero has remained simple yet robust for years. They have a few items that make it difficult (what product doesn't), but I feel very confident in partnering with them. I have used (and still use) QuickBooks Online and I have witnessed Intuit continually pull the bait and switch on their customers and partners. Most people I have spoken to will say something like, "I absolutely hate QuickBooks, but I don't know of any other options." I then tell them about Xero and 95% of people that switch to Xero have told me "thank you."
It is a fairly robust platform, but it is NOT an ERP and it focuses on being a good General Ledger. The functions will take some getting used to, but when you are familiar with the platform it becomes very evident that there is the logic behind what was initially seen as madness.
We help manage some clients' subscriptions, but most of the clients keep their subscriptions. Overall, it has helped our workflow to help our clients, and therefore, it has helped.
For the items that it does integrate well with, it typically does well. But they rely on the other softwares to integrate with them, so it depends on the other softwares primarily.

Do you think Xero delivers good value for the price?

Yes

Are you happy with Xero's feature set?

Yes

Did Xero live up to sales and marketing promises?

Yes

Did implementation of Xero go as expected?

Yes

Would you buy Xero again?

Yes

Xero Feature Ratings

6.5
Accounts payable
9
Accounts receivable
6
Cash management
8
Bank reconciliation
5
Expense management
5
Time tracking
3
Fixed asset management
9
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
9
Electronic tax filing
Not Rated
Self-service portal
8
Global Financial Support
8
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
2
Localizations
Not Rated
Journals and Reconciliations
7
Enterprise Accounting
5
Configurable Accounting
8
Centralized Rules Framework
Not Rated
Standardized Processes
5
6.0
Inventory tracking
6
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
3.0
Pricing
5
Order entry
2
Order Orchestration
2
End-to-end order visibility
3
Order exception Resolution
Not Rated
4.0
Reimbursement management
4
7.3
Dashboards
3
Standard reports
10
Custom reports
9
6.0
API for custom integration
4
Plug-ins
8
8.0
Role-based user permissions
9
Single sign-on capability
7