Voyage with Voyager is a good one!
Updated May 26, 2020
Voyage with Voyager is a good one!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Yardi Voyager
Voyager is used by our Property Management and Accounting departments. We use it for rent payments, state and federal compliance and general accounting.
- State and Federal Compliance
- Rent Control
- General accounting
- User interface could use a face lift
- Updated web technologies
- User self service for maintaining profile
- Saves property managers significant amount of time looking at multiple properties quickly from a dashboard.
- Saves time and effort from property managers to maintenance technicians creating, delivering and completing property work orders.
- Solid seemless interface from the property management side into our accounting system.
We evaluated 3 other products and chose Voyager based on a complete package, it being in a SaaS environment and a solid interface to our accounting software.
Do you think Yardi Voyager delivers good value for the price?
Yes
Are you happy with Yardi Voyager's feature set?
Yes
Did Yardi Voyager live up to sales and marketing promises?
Yes
Did implementation of Yardi Voyager go as expected?
Yes
Would you buy Yardi Voyager again?
Yes
Using Yardi Voyager
40 - Property management, accounting , IT executives.
3 - Basic IT, accounting and property management skills.
- Rent payments
- Lease renewals
- Subsidy compliance
- Using the work orders for units specifically setup for Covid use.
- Maintenance workers are using the work order functionality on tablets remotely.
- We plan to utilize the marketing functionality for renting vacant units.
Evaluating Yardi Voyager and Competitors
Yes - We were using Classic which is a product Yardi acquired. It did not have a full accounting package, rental community support, elearning or Client Central support.
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
We needed a package that would solve more tasks than tracking rent. We needed the full package with an accounting base.
Shorten up the evaluation of some of the products that we knew we were not going to choose.
Yardi Voyager Implementation
- Implemented in-house
Yes - We converted a few properties at a time. We grouped the properties based on subsidy type.
Change management was minimal
- Running parallel with both systems became burdensome. Double entries were needed for some time during the conversion.
Yardi Voyager Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - We pay for general support that has been adequate over the years.
Yes - Yes, I've opened several cases and all have been resolved to my satisfaction
Voyager is priced based on units. We needed to add additional units that were not going to be used in the convention form. We only needed to add the units for work orders. The units would constantly be changing but the total number of units would not. We worked out additional units purchase at a much reduced rate that worked perfectly for only creating work orders for some Covid units.
Using Yardi Voyager
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Familiar | None |
- Dashboards to show vacant units quickly
- Dashboards to show units out of compliance.
- Scanning checks vs money orders. They need to be handled separately.
Yes - We use the mobile app for work orders. It is robust enough for our work order processing.