Yotpo lets us hear all the voices in the room!
October 09, 2019

Yotpo lets us hear all the voices in the room!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Yotpo

Patient acquisition and retention is vital to our medical practice. Consumers do rely on others reviews as to the quality of providers, appointment scheduling, acceptance of insurance and fees charged in the current market. Thus, we rely on Yotpo to support this function.
  • Facebook integration as this is imperative today
  • Offered a free product which is upgradable
  • Amalgamates reviews and questions from disparate sources into one clean interface
  • Free plan does not include Facebook only Google
  • Not really a deficit. But visual marketing while powerful is not part of our marketing plan
  • Veracity of reviews is still always a question but this is true anywhere on the web
  • Patient acquisition is up
  • Patients have clear expectations of services provided thus forestalling unnecessary dissatisfaction
  • Has impacted our bottom line by raising revenues at least 15% to 20% in last year
A bit deeper understanding of patients and their needs in this platform, yet we are really focusing our Enterprise on the basics now ...reviews, loyalty, etc.
The main thing is there I have a variety of plans and pricing and so as we scale up, it can move with us and adapt to our needs and the Marketplace demands. While it is common in this industry to offer free accounts to start with, Yotpo as a product gave quite a bit even before upgrading to Premium plan

Do you think Yotpo delivers good value for the price?

Yes

Are you happy with Yotpo's feature set?

Yes

Did Yotpo live up to sales and marketing promises?

Yes

Did implementation of Yotpo go as expected?

Yes

Would you buy Yotpo again?

Yes

Amalgamating reviews and questions from diverse sources, giving potential patients an estimate of providers availability, enabling potential customers to request specific providers, integrating with Facebook and Google effectively.