Cold Calling Simplified
March 13, 2020

Cold Calling Simplified

Tammy Gutierrez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ytel

We use Ytel for our cold sales calling. It allows our employees to be productive without the hassle of searching for phone numbers and leads.
  • Ytel is very user friendly.
  • Ytel keeps track of my employees time and makes sure their time is productive.
  • Ytel has EXCELLENT customer support.
  • Reporting could be simplified a little more.
  • The chat function between employees needs to be updated.
  • Forces my employees to be more productive.
  • Data management is simplified.
  • Ytel is very affordable.
We chose Ytel because of the ease of use, affordability and excellent customer support.
Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!

Do you think Ytel delivers good value for the price?

Yes

Are you happy with Ytel's feature set?

Yes

Did Ytel live up to sales and marketing promises?

Yes

Did implementation of Ytel go as expected?

Yes

Would you buy Ytel again?

Yes

Ytel is an excellent choice for all of your cold calling needs. It allows incoming and outgoing calls to agents so sales calls are simplified.

Ytel Feature Ratings

Agent dashboard
9
Validate callers
5
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
7
Predictive dialing
10
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
9
Call tracking
9
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
9
Call analytics
9
Historical reporting
9
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
Not Rated