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Zapier is a key operational tool
May 12, 2021

Zapier is a key operational tool

Omri Friedel - CPA, CA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zapier

Zapier is being used across the entire organization by multiple departments including finance, operations, sales, marketing, product & engineering. Zapier allows us to connect the different systems used across the organization, to transfer relevant data between these systems and enable different actions to be taken. Specifics problems addressed include data visibility, data mobility, workflow efficiency and creation.
  • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
  • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
  • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
  • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
  • Complexity - due to the flexibility it provides, this can introduce some complexity across the different steps being set up operationally.
  • Dependence - depending on the use case Zapier becomes a key tool and dependency and thus needs to be monitored, without internal control to fix things. If Zapier goes down (rarely, but can always happen), then this could present a problem.
  • Variability in pricing - pricing relies on the numbers actions being triggered and depending on how you've set up the zap, it could increase quickly, and thus needs to be monitored and understood.
  • Improved operating efficiency - we can test and implement processes for efficiency much quicker.
  • Data visibility - we are able to provide appropriate information to key users within the organization quicker.
  • Creativity - solving problems calls for creative thinking and Zapier fosters that which has great benefits beyond just the business problem at hand.
We started out very quickly with Zapier, and it worked very well for us an organization, and have simply scaled on that specific platform. While we have used and tested some others, we decided at the end to stay with Zapier due to the extent of adoption across the organization, an overall competitive price point and a developing solution that evolved and grew with our needs. In short - we were happy with the product so our comparisons were quick.

Do you think Zapier delivers good value for the price?

Yes

Are you happy with Zapier's feature set?

Yes

Did Zapier live up to sales and marketing promises?

Yes

Did implementation of Zapier go as expected?

Yes

Would you buy Zapier again?

Yes

Zapier has been great for us in many instances and allows us to create operational workflows and processes very quickly and without reliance on limited engineering resources. We've used Zapier to:
  • Highlight key activities in business (new sign ups, missing information, cancellations, key successful events of our users).
  • Post key events, as above to Slack or Email.
  • Efficient updating of parts of our in-house built applications and many more.
The simpler the process the better. If the process is more complicated with many conditions, then lots of thought and planning is needed prior to building and implementing a zap.

Zapier Feature Ratings

Cloud Data Integration
8.8
Pre-built connectors
10
Connector modification
10
Support for real-time and batch integration
8
Data quality services
9
Data security features
7
Monitoring console
9

Using Zapier

Zapier is very easy to pick up and very easy to use for just about anyone in any department. In some instances some coding knowledge is required but for the most part it's very logical, allows for testing and provides the necessary help and guidance. It is helpful to understand the specific goals of what you are trying to solve since Zapier allows for multiple options to resolve problems.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Familiar
None
  • Finding apps to integrate.
  • Understanding the triggers and actions for each app.
  • Adding steps, both simple and complex (conditional).
  • Some imbedded steps like data reformatting.
  • Sorting and organizing zaps.
  • Controlling who can create zaps to ensure data security.