Item: Zapier
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Zapier to connect Google Forms to our calendar, create email confirmations and add people to our contact list.
When we take orders, we need to print a form out for our production team, make sure it's in the calendar, and send a confirmation to the customer. Zapier makes this easy and is a great tool to supplement Google Forms.

Pros and Cons

Connects Google Forms to calendar
Makes it easy to duplicate Zaps
Provides customer service when there are issues.

Could be easier to learn how to make zaps especially with calendars
Need an easier way to format dates.

Return on Investment

Kept us more organized - are able to double check orders
Improves communication and record keeping
Improves customer service as the customer can get a confirmation of what we are making for them.

Alternatives Considered

Google Forms

Zapier fills in for some of the features that are missing from Google Forms. Using them both is the best option for us.

Key Insights

Do you think Zapier delivers good value for the price?

Yes

Are you happy with Zapier's feature set?

Yes

Did Zapier live up to sales and marketing promises?

Yes

Did implementation of Zapier go as expected?

I wasn't involved with the implementation phase

Would you buy Zapier again?

Yes

Other Software Used

Smartwaiver, Google Forms

Likelihood to Recommend

It's a great supplement to Google form. If you need to add calendar appointments and don't want to do it manually, Google Forms works great. If you have a form that multiple people in your organization need to fill out and you need the information to be emailed and posted somewhere, this makes it easy.

Users and Roles

2 - Customer Service. Production.

Perfect Add on to connect other services!

Overall Satisfaction with Zapier