ZenDesk, definitely a good option
Updated April 08, 2015
ZenDesk, definitely a good option
Score 9 out of 10
Vetted Review
Verified User
Software Version
Starter
Overall Satisfaction with Zendesk
- The system is very friendly and flexible.
- We used it for customer service and ticket management.
- It isn't a ticketing system, so it isn't as robust as it could be in that respect. If you have a small team and a lot of email, it is definitely a great option.
- I would say our team was able to answer literally twice as many emails using Zendesk.
Using Zendesk
Zendesk Implementation
- Implemented in-house