Always dependable, great value
August 27, 2020
Always dependable, great value
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Zendesk Chat (formerly Zopim)
We use Zendesk for chat from our website. Using their rules, we route customers to the appropriate department. This allows our customers an additional way to get in touch with us. Many of our customers are switching from phone calls to digital methods to communicate with our company.
- Routes customers effectively
- Instantaneous communications
- Remembers users after first visit
- Setting up rules was not as easy as it could be
- We have generated leads from chat
- Offers an additional method for customers to request service calls
Overall, the most dependable chat platform and the best value.
Do you think Zendesk Chat delivers good value for the price?
Yes
Are you happy with Zendesk Chat's feature set?
Yes
Did Zendesk Chat live up to sales and marketing promises?
Yes
Did implementation of Zendesk Chat go as expected?
Yes
Would you buy Zendesk Chat again?
Yes