Great solution for small customer service operations.
April 23, 2021
Great solution for small customer service operations.
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk Support Suite
The customer service department at my company uses Zendesk [Support Suite] to support our users. We only offer support to users we sign up for Zendesk accounts, giving these authorized users a support portal they can access and manage tickets themselves. Zendesk has many features that make this easy, from alerts to sorting to user management. It is very customizable.
- User management
- Organization
- Custom alerts
- Allow each user to customize the look of their Dash, rather than being hemmed in by company selections
- Provide a way for Suspended tickets (created by emails from non-users) to be better managed
- Set a timer for tickets to reopen on a more individual ticket basis.
- Alerts
- Ticket queues
- Easily able to transfer tickets to other users.
- Able to quickly manage tickets as they come in
- Able to easily respond to tickets
- Able to alert users when tickets are waiting
I have not personally evaluated other products.
Do you think Zendesk Suite delivers good value for the price?
Not sure
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
I wasn't involved with the implementation phase
Would you buy Zendesk Suite again?
Yes