Great for small companies
April 23, 2021
Great for small companies
Score 7 out of 10
Vetted Review
Verified User
Software Version
Regular
Overall Satisfaction with Zendesk Support Suite
Zendesk is being used across the whole organization. It allows us to answer our customer's questions and follow up with them easily. Their ticketing system is also flexible and customizable which allows for a frictionless start.
- Very easy to start using - small startup friendly.
- Multiple channel support.
- Extremely customizable.
- Robust reporting.
- Macros and triggers require more effort to set up.
- Zendesk customer support take too long to get back to you.
- Formatting tools for creating articles only allow for simple text.
- On the pricier side, pricing isn't competitive.
- Ticketing.
- Automated system.
- Backend structures and notification.
- Increases customer satisfaction rate.
- Increases CS agent productivity.
- Ease of interaction between customer and customer service agents.
Do you think Zendesk Suite delivers good value for the price?
Not sure
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes