Overall Satisfaction with Zendesk Support Suite
This is used specifically with our helpdesk and specific IT departments to manage incoming calls and ticketing for incidents. Zendesk Support Suite has helped us in managing both high and lower volumes of incoming incidents and calls needing resolution.
- Organization
- Ticket creation
- User interaction
- Reporting
- Speed
- Customization
- Key information
- Ease of use
- Helps with customer satisfaction
- Positive impact
- Better customer service
- Better customer service time
Dell services tech portal. Not as efficient - hard to use and learn - impacted customer service times - hard to set up - hard to understand.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes