Zendesk is good value for your money
November 25, 2021
Zendesk is good value for your money
Score 9 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with Zendesk Support Suite
We use Zendesk to manage all of our requests, question, and issues. Zendesk also allows us to have an organized view of all incoming and old tickets. It's more efficient to track issues in this application than it would be through regular email and helps make the process of communicating with clients more professional and structured.
- Sends personal alerts to your email if a ticket is about to breach SLA
- The GUI is user friendly, clean and organized
- Allows you to filter tickets in different status and create different tabs for each
- Zendesk should have a warning message displayed when a user cannot add new users to the account. It should tell you why you can't, so you aren't left assuming why you are not able to.
- Zendesk is on the higher end of pricing in relation to other CRM solutions
- External integrations with 3rd party apps
- Downloading reports and metrics into CSV file
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
I wasn't involved with the implementation phase
Would you buy Zendesk Suite again?
Yes