Customer's best support system - Zendesk Support Suite
May 15, 2022
Customer's best support system - Zendesk Support Suite
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk Support Suite
We used Zendesk Support Suite for adding Customer Community to increase customer engagement and decrease company support costs by decreasing customer support executives. Zendesk is a great platform for community development and information circulation. It offers a lot of predefined structures which help us to organize our categories+topics+posts in a proper structure.
- Community Development
- Community Theme Selection and Global UI Changes
- Customer Engagement
- User ranking needs to be added and set up easily.
- User Gamification needs to be more structured.
- Need Flexibility in structural changes.
- Easy theme selection
- Custom template mapping on pages
- Easy global UI changes
- Easy to change CSS and JS as it is all simply placed in a place.
- It has very positive impact on ROI as it increase customer engagements.
- It helps customers to resolve there queries faster so they use more of the product.
- It helps building trust with the company.
We used Zendesk Support Suite for adding Customer Community to increase customer engagement and decrease company support costs by decreasing customer support executives. Zendesk is a great platform for community development and information circulation. It offers a lot of predefined structures which help us to organize our categories+topics+posts in a proper structure.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes