What Support?
March 11, 2022
What Support?
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zenefits
We use (yes, I am a current customer) it as our all-encompassing HR platform. Their support team and turnaround time on issues are absolutely horrible in my opinion. HORRIBLE! If you are considering Zenefits, I would look at Gusto or another saas platform. I have had to sit on hold for 45 mins to up to an hour or more just to talk to a support human. If you send your question via email - in my experience, it could be up to a week before you get an answer and usually, they send you a help link. If I could attach print screens to show my hold time for support issues, I would! It is beyond frustrating!
- Submitting payroll is super user-friendly (just cross your fingers you don't have an issue).
- The mobile app is great.
- Support team response time
- Train the support team so they know how the heck to fix/support issues
- Have the support team actually answer the phone
- Have the support team respond at all!
- Payroll
- Benefits
- Timesheet
- I feel like the amount of time I have had to spend trying to get issues resolved with their support team has sucked my ROI and time out the window.
Do you think TriNet HR Platform delivers good value for the price?
No
Are you happy with TriNet HR Platform's feature set?
No
Did TriNet HR Platform live up to sales and marketing promises?
No
Did implementation of TriNet HR Platform go as expected?
Yes
Would you buy TriNet HR Platform again?
No