Powerful tool for analytics
May 15, 2021

Powerful tool for analytics

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Zoho Analytics (formerly Zoho Reports)

Zoho Analytics is an important data tracking tool that our team uses from a sales perspective to build out reports on sales data as well as marketing data for our clients that include social media numbers, website analytics, web impressions, etc. Our reporting methods used to take an excessive amount of time, but this tool has streamlined the process greatly.
  • Cross tabulation
  • Emailing
  • Integrations
  • Reporting
  • Dashboards
  • User interface could use some updating.
  • Prices could be cheaper.
  • Despite the high monthly cost, there has still been positive ROI because it has helped us save time and not have to spend all the time creating the data and charts from scratch for our reports.
  • Have not had as much success with another BI application, so definitely a positive ROI.
Zoho Analytics is one of the best options out there for us because of the data integrations and what other software we used. That's why it fit right in our stack.

Do you think Zoho Analytics delivers good value for the price?

Yes

Are you happy with Zoho Analytics's feature set?

Yes

Did Zoho Analytics live up to sales and marketing promises?

Yes

Did implementation of Zoho Analytics go as expected?

Yes

Would you buy Zoho Analytics again?

Yes

It is definitely usable, but the interface has some room for improvement. If it could be spruced up a bit, then it would certainly be more usable and intuitive.
The support team is helpful definitely. They are always happy to jump on a call, share screens, and take you through any issues. However, we do not get priority support because of the plan that we use.
Zoho Analytics makes sense if you need to generate reports or create dashboards both for your own business or for clients. It is a helpful way to show a lot of data in one place and to make sense of it all.

Zoho Analytics Feature Ratings

Pixel Perfect reports
8
Customizable dashboards
9
Drill-down analysis
8
Formatting capabilities
5
Report sharing and collaboration
9
Multi-User Support (named login)
9
Role-Based Security Model
9
Multiple Access Permission Levels (Create, Read, Delete)
9
Responsive Design for Web Access
8