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Zoho helps me help you.
Updated May 08, 2023

Zoho helps me help you.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho Analytics

Our organization uses Zoho Analytics to build reports around data that is being captured in our electronic case management system. We generate reports and or dashboards to help further analyze how our programs are doing as well as how our clients are progressing. This includes demographic reports, clients served, # of touchpoints per client, as well as very specifics tied to each client.
  • Pull quantitatives from qualitative information.
  • Visualization of the data.
  • Allows for a good "read" of where your program is in terms of goals.
  • Drilling down within the data.
  • Using the data to then see the end user (client).
  • Modernization of visuals (dashboards).
  • Better efficiency in reporting.
  • Real time data reports.
  • Lessened time for self reports through Excel.
Overall, Zoho Analytics is allowing our organization to save on time and money. We are pulling real-time data that allows us to make informed decisions without guesstimating. We feel confident in our decisions and evaluations because we have the data to back it up through the reports of Zoho.
Our organization utilizes Zoho Analytics because it is customizable and is quickly adaptable. Our case management system has Zoho Analytics built right into the system so we can generate reports quickly and accurately. We are also learning how to bring in some of our other reporting systems into Zoho so we can generate consistent reports utilizing different databases. The end viewer doesn't even know we are pulling reports from different systems.

Do you think Zoho Analytics delivers good value for the price?

Not sure

Are you happy with Zoho Analytics's feature set?

Yes

Did Zoho Analytics live up to sales and marketing promises?

Yes

Did implementation of Zoho Analytics go as expected?

Yes

Would you buy Zoho Analytics again?

Yes

Zoho Analytics (formerly Zoho Reports) is well suited for pulling reports for things just as demographics. Our organization also loves the ability to customize the reports to fit our everyday needs that may look different from other organizations. Some challenges include needing specific technical expertise to customize the reports.

Zoho Analytics Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
7.5
Pixel Perfect reports
7
Customizable dashboards
8
7.7
Drill-down analysis
7
Formatting capabilities
8
Report sharing and collaboration
8
Not Rated
Publish to Web
Not Rated
Publish to PDF
Not Rated
Report Delivery Scheduling
Not Rated
6.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
6
Location Analytics / Geographic Visualization
Not Rated
Predictive Analytics
Not Rated
7.0
Multi-User Support (named login)
7
Role-Based Security Model
7
Multiple Access Permission Levels (Create, Read, Delete)
7
Single Sign-On (SSO)
7
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Not Rated
REST API
Not Rated
iFrames
Not Rated

Zoho Analytics Support

We have not had to work directly with the support of Zoho Analytics at this time. But quick questions we have had are entertained and communicated in a timely manner.