Item: Zoho Analytics
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Traditional IT Operation tools capture alerts from all the Infrastructure and then build Reports and Dashboards. This is one of the critical components in an organization NOC. Likewise, several other tools capture different metrics, which leads to several different reports, quite difficult to manage. Henceforth, we utilize advanced and simple to use "Zoho Analytics" to mitigate these shortcomings, centralize our reporting and dashboards from a unified platform.

Pros and Cons

Faster search result within Dashboard and/or reports , thanks to the AI
Easy to build Business charts, options to select different metrics, meaningful end-result
Capability to share our analysis of data with remote employees, in just few clicks

Our organization as well varied partners we worked with, they like the simplicity to navigate and build reports, dashboards at a shorter pace. This excludes operation cost and faster analysis of availability, the performance of KPIs. So far, we are yet to see any features that might feel challenging. Overall product support is very prompt and updates as well roadmap are notified to customers, very transparent.

Return on Investment

Our partners have reported us of gaining significant cost savings, post implementing Zoho Analytics
For us, it was imperative to let go of manual comparison in different excel spreadsheets, which was not reliable all the time. Importing excel data and combining them to gain from AI functionalities, speeds up in finding desired metrics, part of our daily and weekly checklist.

Usability

NOC operation as well Internal IT team are inundated with Business-critical tasks. Simplification of collating data from different sources and having to build dashboards at just a few clicks was very convenient. IT Operation department doesn't have time to write scripts, they need an easy interface to navigate, which was appreciated from "Zoho Analytics"

Scalability

This feedback was presented to us by one of our key partners, "Our NOC team has 5 dashboards from different solutions. We gave our in-house developer a project to capture data from all these applications, it took 3 months to build and we were able to achieve 3 meaningful reports. Then, we had a free trial of "Zoho Analytics" and were amazed not only by its capability to capture data from all sources but giving us the ability to search within Dashboards and reports by typing just a few words. The end result was intuitive, fast, and exactly we needed to meet KPIs for our NOC operations".

Alternatives Considered

Microsoft Power BI

Needs expert-level knowledge and becomes very expensive to maintain.

Key Insights

Do you think Zoho Analytics delivers good value for the price?

Yes

Are you happy with Zoho Analytics's feature set?

Yes

Did Zoho Analytics live up to sales and marketing promises?

Yes

Did implementation of Zoho Analytics go as expected?

Yes

Would you buy Zoho Analytics again?

Yes

Other Software Used

Zoho Assist, ManageEngine ServiceDesk Plus, ManageEngine OpManager

Likelihood to Recommend

Long gone are the days when a dedicated Database admin is sought after to collate and build in-house scripts to consolidate data from different sources. Not to mention, each Application with its own Database presents a unique challenge. There are a wide variety of connectors available out-of-box within Zoho Analytics, which can be utilized for making a prompt connection with different files, databases as well Business Apps, to build amazing Dashboards and reports with meaningful data. At the same, custom connectors and REST API options are available to further exploit the advanced capabilities of Zoho Analytics.

AI based reporting and Dashboard made easier and intuitive for all Business use-case

Software Version

Overall Satisfaction with Zoho Analytics (formerly Zoho Reports)