Solid marketing automation company.
September 14, 2017

Solid marketing automation company.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoho Assist

My company has used Zoho Assist to help use gather marketing campaign data. It's just being used by the marketing department. It addresses how many clients we're reaching on a given email. The marketing department also loves how Zoho aids use by addressing the demographics we're reaching and how many CTLs there are.
  • Interface is clean and easy to use.
  • The graphs and charts and helpful to use.
  • The statistics that Zoho introduces to our team are great.
  • A little hard to set up.
  • Cluttered at times, depending on which screen you're on.
  • Would want more freelance capabilities.
  • We have seen a lot more of our clients responding to our marketing campaign emails.
  • There has been an increase in ROI.
My marketing team used to use Pardot instead of Zoho Assist and the reason we switched was because Zoho had everything in one place.
When my marketing team and I had to start a marketing campaign for eight different industries, Zoho Assist was great to have because it kept everything nice and neat, so we wouldn't accidentally email the wrong industry with the wrong information.

Zoho Assist Feature Ratings

Screen sharing
8
File transfer
7
Instant message
9
Secure remote access with Smart Card authentication
6
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
7
Initiate remote control from mobile
6
Remote management of servers & workstations
6
Remote Active Directory® management
6
Centralized management dashboard
8
Session record
8
Annotations
7
Monitoring and Alerts
7
Multi-platform remote control
7