A perfect support tool to accentuate 1-on-1 help with your clients
December 24, 2018
A perfect support tool to accentuate 1-on-1 help with your clients
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoho Assist
Currently we use Zoho Assist for remoting into client desktops/machines to troubleshoot issues or questions regarding our cloud software. Our software is hosted in the cloud via a Web Browser, so support utilizes Zoho Assist to more intimately address issues without having to verbally talk a client through the question/issue. It allows our team to take over keyboard/mouse controls and view the client's machine to easily complete the tasks at hand.
- Easy startup on client's end.
- Minimal permissions to enable sessions / not intrusive security-wise.
- Seamless control of client's machine.
- More functionality to adjust screenshare settings if client has multiple monitors.
- Making it a no-download for the client.
- Able to easily record sessions and document it back to Zoho CRM (integrations).
- Postive ROI by replacing a previous remote assist software that was more expensive.
- Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
- Cost-friendly for small businesses as it's subscription based.
Our company uses most of the Zoho products so Zoho Assist seemed like a no-brainer. Capability-wise it offers all the basics our support needs to remote into a workstation and modify files, surf through browsers, and occasionally provide 'mini screenshare training' with clients.