Item: Zoho Assist
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Zoho Assist is currently being used only by the system administrator to provide a second option for remote assistance, in order to be able to connect simultaneously with users while they are also connected remotely and provide the needed support. Having a second option for remote assistance is essential in the case or primary remote software experiences any issues.

Pros and Cons

Connects quickly
Easy to organize
Options to remotely restart or shutdown machines

Confusing to add other users
Confusing to set up privileges for users
Needs its own app

Return on Investment

Cost per user is great
Perfect as a secondary remote solution
Great quick support

Alternatives Considered

Zoho Assist was recommended by a close colleague who has been fully utilizing the software and using it for all their users, which we are still working to implement. The easy platform, easy setup, fast, friendly GUI and web interface make it one of the best solutions I have tested out of all the major options available in the market. I would definitely recommend it as top quality solution compared to all the other big brands.

Usability

Zoho Assist has served our main purpose as we needed additional remote software assistance when our company had to shut down during COVID-19 in March 2020. I have tested all main major name brands available and Zoho Assist has the easiest web interface and overall is easy to use. Its connection is very fast and stable; the quality is great.

Support Rating

I have used their support only a few times and the response was almost instant with all information I needed. It is definitely a plus when this service is essential to the company business. Their support team stands behind their great product and makes you feel confident that if you encounter any questions, they will be clarified immediately. It gives us great peace of mind.

Key Insights

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

Likelihood to Recommend

We use Zoho Assist as a secondary remote software to provide support to our users and have a secondary option in the event our primary software experiences any issues. It has worked perfectly since the beginning of the 2020 shutdown due to COVID-19. We are also able to provide simultaneous support while the users are using our primary remote software. It is easy to manage and quickly connects to all the machines; however, I still have not understood how to provide access to multiple users with access to their machines only.

Zoho Assist--Great remote assistance software

Overall Satisfaction with Zoho Assist