Reputable and Consolidated Remote Access Software
June 24, 2021

Reputable and Consolidated Remote Access Software

Betty Bunny | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoho Assist

Zoho Assist is an effective application that allows us access to the clients' machines remotely, for the purpose of training, or even troubleshooting. Further, the application gives us the option of installing software remotely to our team members' machines, and they operate effectively. Other departments, like accounting, use the software to access different accounting databases for verification and accountability. In fact, it's possible to make payments remotely without giving out the company's credit card.
  • Zoho Assist interface is wonderful and intuitive.
  • Easily connects without big problems.
  • We use Zoho Assist to navigate and follow up on many monitors.
  • Transferring files through the app is easy and secure.
  • Sometimes there are delays, which may take longer before they get resolved.
  • The software required constant internet, where a blink can mess the system up.
  • Sometimes remote calls fail to connect effectively.
  • Zoho Assist made sharing a norm, with no extra costs for business operations.
  • We saved so much, as we disconnected some other expensive remote control software and joined Zoho Assist.
  • The productivity/efficiency of every employee is maintained through supported team work.
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

Yes

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

One major role or scenario with Zoho Assist is remote calls, where communications get done without physical access. The file transfer process is well designed by the application, where there is no need to physically access the desktop. The accountants acquire data from different offices, and they use them for their books of accounting preparations. In case of a breakdown, the application makes troubleshooting easy and makes the entire repairing process faster.

Zoho Assist Feature Ratings

Screen sharing
10
File transfer
9
Instant message
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
9
Initiate remote control from mobile
10
Remote management of servers & workstations
9
Centralized management dashboard
10
Session record
9
Annotations
10
Multi-platform remote control
9