Incredible and Fulfilling Remote Access Program
August 18, 2021

Incredible and Fulfilling Remote Access Program

Johnston Mukwi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoho Assist

Zoho Assist is a multi-operating tool that allows remote access services to be successfully conducted in our business. Besides, Zoho Assist facilitates the remote access and control of devices and assets overseas in a few minutes or even seconds. The software works in all systems and devices, without compromise or discrimination. The software brings the live chat option, and survey procedures for customer assistance. The software has a diagnostic tool, with numerous capacities to assist companies to work flawlessly.
  • Zoho Assist has the diagnostic support remotely handled.
  • Surveys are easily done with Zoho Assist.
  • Functioning in all systems and devices.
  • Recording of remote sessions.
  • Zoho Assist lacks knowledge base.
  • No social media connection and integration.
  • Performance metrics are not included.
  • Remote control of devices and assets brings supervision without extra costs
  • Survey results give us opportunities to make informed decisions.
  • Diagnostic helps in rectifying a mistake.
Zoho Assist is known to have a diagnostic tool, which gives solutions remotely to users whose systems have issues. More so, Zoho Assist operates on all gadgets, which have an Internet connection. Sessions are easily recorded using the program. The tool has mobile screen access and sharing among the team members.

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

Yes

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

Zoho Assist conducts every activity that concerns remote access, or control. For instance, the program oversees all the assets that a company has in any corner. More so, it helps in solving multiple problems that employees in a company may have. The option for live chat brings people together, and survey procedures are included in the tool.

Zoho Assist Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
9
Centralized management dashboard
10
Session record
10
Annotations
10
Multi-platform remote control
9