Stay away from Zoho Campaigns at all cost!
April 26, 2019

Stay away from Zoho Campaigns at all cost!

Chris Lesner | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Campaigns

We wanted to replace our Mailchimp account with Zoho Campaigns in order to schedule out mass emails. We also wanted to do email funnels that would help take our customers on a segmented journey based on different tags in our Zoho Campaigns CRM. This ended up being a very big mistake on our part.


  • They have an easy to use front-end system.
  • They have easy to get ahold of customer service.
  • There is a lot of great FAQs that help people take the next steps fairly easily.


  • All emails sent by Zoho Campaigns go to spam.
  • Their customer service, although easy to reach, will never actually take responsibility for any issues.
  • Dozens of features they pitch as active features do not exist.
  • For us, it ended up having a major negative impact. We lost dozens of customers because of their inability to receive our emails.
  • We ended up not being able to send a single email that landed in a customers inbox for over six months.
  • We lost a lot of money on paying for campaigns.
  • We lost close to $10,000 of our own team's internal time trying to make Zoho Campaigns work and it never did due to their terrible server reputation. Stay away!
Zoho Campaigns is honestly the worst email sender in the world. Anyone considering it should stay away. We have opted-in customers who are begging for emails from us and while we were using Zoho Campaigns (we are still moving away currently) no customer has received even one email from us. Also, they talk about integration with the CRM and there is absolutely no integration with the CRM or external programs.
Zoho Campaigns would be great if they weren't flagged as a spammy email sender. We did everything they asked and anytime we sent emails from Zoho Campaigns it would end up in all of our customers' spam. When we did this in other systems, we had 100% deliverability to inboxes and never dealt with these issues.

Zoho Campaigns Feature Ratings

WYSIWYG email editor
Dynamic content
Ability to test dynamic content
Landing pages
A/B testing
Mobile optimization
Email deliverability reporting
List management
Triggered drip sequences
Standard reports
Custom reports


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