Item: Zoho CRM
Rating: 9
Author: Emelda Daka

Use Cases and Deployment Scope

I use it for email marketing, customer support, and mailing automation. I also rely on the analytics function of Zoho CRM as it greatly affects and informs my marketing efforts and day-to-day. business decisions. Working in the sales department means that I have to stay on top of things with my clients. This CRM tool helps in that regard.

Pros and Cons

Following up with customers
Detailed reports of email marketing perfomance
Easy creation of automation workflows

Getting through to help desk is frustrating and slow

Return on Investment

It helped increase customer engagement by 6.8%
It has made communication with clients faster and better.

Support Rating

It takes a long time to get through to the help desk and this is frustrating especially when there are urgent issues that you need help with

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Usability

It's user-friendly and very intuitively set up. New users can easily figure out how to set it up.

Contract Terms and Pricing Model

It is perfectly set because there are no hidden or unexpected fees

Likelihood to Recommend

It's great for small businesses because you want to save as much money as possible while getting as much efficiency as possible for any tool that you pay for. Zoho CRM allows you to do just that because you know exactly what you are paying for and what you are going to get.

Best CRM for New CRM users

Software Version

Overall Satisfaction with Zoho CRM