Item: Zoho CRM
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We had an issue tracking sales leads and pipelines from a sales perspective. as well as creating structured reports. (actionable data)

Pros and Cons

easy to customize fields
build reports
create automation

the reports can sometimes be lacking (fields don't show on some of the charts)
duplicate fields (the lack of the ability to filter by unique record)
sales integration tools (unlike other competition, it seems to be lacking)

Return on Investment

actionable data has been driven
sales team process defined

They are always available 24/7 for surface-level questions only. seems like anytime you have an actual issue it gets outsourced to someone who you cant speak with. and it might take a few days to resolve your issue.

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Usability

very easy to navigate and maintain

Contract Terms and Pricing Model

continuity for adding seats as needed. (contracted price)

Likelihood to Recommend

Price is a great reason to go with Zoho, plus it can fit with any industry due to its very customizable fields. One of the biggest selling points is that you also can keep this product in house and there is no need to outsource for minor changes, which is a huge plus for anyone who is needing to define processes as well as allows for flexibility

Zoho CRM - CRM for all industries

Software Version

Overall Satisfaction with Zoho CRM