Overall Satisfaction with Zoho CRM
Our sales team uses it to track customer and organization outreach. We also store contract and cancellation information. We use the reports to see new sales, potentials created, and cancellations.
The few times I've needed support, it wasn't very helpful or friendly.
Do you think Zoho CRM delivers good value for the price?
Are you happy with Zoho CRM's feature set?
Did Zoho CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zoho CRM go as expected?
I wasn't involved with the implementation phase
Would you buy Zoho CRM again?
I can't find anything in there. I have no idea what the different icons mean or the different products. There isn't a way (that I've seen) to organize custom fields. The report builder isn't user-friendly in my opinion.
If you're a small team and don't need a robust CRM with lots of flexibility and integrations, Zoho will do the trick. But once you're trying to integrate accounting software, helpdesk ticketing systems, BI tools, etc. with more than 30 users while keeping the data clean and organized, then Zoho becomes unruly in my experience.