Item: Zoho CRM
Rating: 6
Author: Brian McAvoy

Use Cases and Deployment Scope

Currently, we use Zoho CRM to manage our partner and customer base. We also use it to track sales opportunities and certain key performance indicators. Zoho CRM allows us to integrate our quoting and ticketing platforms as well.

Pros and Cons

There are multiple ways to create reporting and view data
It is highly customizable
It is intuitive, overall

Support clarity
Support response time and engagement
Implementation

Return on Investment

Insight into the current activities of the bbusiness
It has a hard time recognizing a channel based business w/o development
Automations are more difficult to create then other CRMs

Support Rating

It's the worst thing that Zoho does. We have the basic level but I feel even if we paid more for the premium service, it would still struggle with the fundamentals of support.

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Would you buy Zoho CRM again?

Yes

Usability

It's intuitive and easy to use overall. You can use multiple ways to sort, find, view, and create data points.

Likelihood to Recommend

Zoho CRM is a pretty comprehensive and intuitive platform. It can do most of the things we need. That being said, support is poor and I don't feel like the product suite was properly right fitted to our business as whole. There are some products, ZH books, that could be a quoting tool ball fall short and not as robust.

Zoho is a really solid CRM platform that struggles with support.

Software Version

Overall Satisfaction with Zoho CRM