Endless customization and possibilities
April 19, 2022

Endless customization and possibilities

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Zoho CRM

We use Zoho CRM at the university I'm employed by. We've been using this product for the last 3 years and I honestly believe it has improved our quality of service by leaps and bounds. We have been able to accurately track all service requests and inventory which has led us to be much more organized and prepared.

Our university employs about 700 people, so a good Help Desk and inventory solution are critical. I believe this is the best one we've had in years and will continue to use this product as it is constantly updated and improved.
  • The ability to customize every aspect of the software to fit your company profile.
  • Quality features and outstanding support.
  • Ease of use.
  • More inventory management functions such as check in/out of devices.
  • Update to more modern user interface.
  • Improvement of quality of service.
  • Improvement of inventory management and accuracy.
I like the software as is, but it could use a more modern user interface.
Endless customization. Endless possibilities. It has never failed to provide what we need.

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

The endless ways to customize the software is in my opinion, its biggest selling point. No matter what the industry, you can customize it to fit what you need.

Zoho CRM Feature Ratings

Customer data management / contact management
8
Workflow management
10
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
9
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
8
Case management
10
Call center management
10
Help desk management
10
Lead management
Not Rated
Email marketing
Not Rated
Task management
9
Billing and invoicing management
9
Reporting
10
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
10
Custom fields
10
Custom objects
10
Scripting environment
9
API for custom integration
9
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
6