Overall Satisfaction with Zoho CRM
We have the Zoho ONE package and absolutely love it! I was a Salesforce product owner for 4 years, and Zoho is superior in so many ways. In addition to the cost savings, the flexibility of the platform for customization, the training and knowledge base, and the enhancements they offer is unmatched. We use the CRM for internal teams and for our external brand ambassadors. Using Zoho has helped us maintain the leader position in our industry and, to be honest, we have just started to scratch the surface. I highly recommend this platform to small and large companies that are looking for a large ROI, while taking their business to a new level!
- We have seen an ROI of almost 200k in staffing costs by creating efficiency.
- With Zoho, we have seen a 20% in average order value by helping sales reps stay on top of their customers' business.
We love Zoho. The platform, the team, and the improvements they make on almost a monthly basis. It is user-friendly on the front end and the back end, and if you have an in-house admin, you do not need a ton of IT resources like other platforms.
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Zoho CRM is well suited for any team or company that is looking to consolidate tools into one place, has a system that provides scalability, and is looking to create internal efficiencies that improve the overall client experience.