Take a look or a second look at Zoho. This is one that you get WAY MORE than you pay for!
April 21, 2022

Take a look or a second look at Zoho. This is one that you get WAY MORE than you pay for!

Betheny Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

We have the Zoho ONE package and absolutely love it! I was a Salesforce product owner for 4 years, and Zoho is superior in so many ways. In addition to the cost savings, the flexibility of the platform for customization, the training and knowledge base, and the enhancements they offer is unmatched. We use the CRM for internal teams and for our external brand ambassadors. Using Zoho has helped us maintain the leader position in our industry and, to be honest, we have just started to scratch the surface. I highly recommend this platform to small and large companies that are looking for a large ROI, while taking their business to a new level!
  • Customization.
  • Training.
  • Feature enhancement.
  • Flexibility.
  • In-person training.
  • More support when rolling out new applications on the Zoho One package.
  • We have seen an ROI of almost 200k in staffing costs by creating efficiency.
  • With Zoho, we have seen a 20% in average order value by helping sales reps stay on top of their customers' business.
We love Zoho. The platform, the team, and the improvements they make on almost a monthly basis. It is user-friendly on the front end and the back end, and if you have an in-house admin, you do not need a ton of IT resources like other platforms.
I think it is great, specifically compared to Salesforce.

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Zoho CRM is well suited for any team or company that is looking to consolidate tools into one place, has a system that provides scalability, and is looking to create internal efficiencies that improve the overall client experience.

Zoho CRM Feature Ratings

Customer data management / contact management
10
Workflow management
9
Territory management
10
Integration with email client (e.g., Outlook or Gmail)
7
Interaction tracking
10
Channel / partner relationship management
10
Case management
10
Call center management
10
Lead management
10
Task management
10
Reporting
9
Customizable reports
10
Custom fields
10
Custom objects
10
API for custom integration
9
Role-based user permissions
10
Single sign-on capability
10
Marketing automation
10
Mobile access
10