Item: Zoho CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

It's easy to use and a great option for the price.

Pros and Cons

Notes
Calls
Tasks
New customer input

Support
Reporting
Customization options

Return on Investment

Improved lead managment
Time wasted on retraining staff over and over
Ease of use on order taking

Usability

I have used other more robust CRM systems. Whereas Zoho CRM has some nice features, I don't think it is built to scale for larger more data-driven organizations, I believe.

Product Configurability

I constantly have to work with the support team when configuring items as it seems as though it never quite fully formats.

Alternatives Considered

Node.io by SugarCRM

The price is much more cost-effective but lacks comparable features, I believe.

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Other Software Used

Outlook4Gmail, Hootsuite, Adobe Acrobat Reader DC

Likelihood to Recommend

I think Zoho CRM is a good product for small to mid-sized sales organization with the more linear corporate structure.

Great Product for the Price

Software Version

Overall Satisfaction with Zoho CRM