Item: Zoho CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I mainly use Zoho CRM for user account management. Pairing this with the email utility really creates a smooth workflow for my business. It makes organization of roles very simple and ensures people are not bombarded with things unrelated to their job.

Pros and Cons

Email works flawlessly. I have never had a problem with the service.
Managing user accounts is super simple and straightforward.

The initial interface is quite overwhelming for someone just getting started with CRM

Return on Investment

It makes handling the customer service aspect very easy.
Email Marketing is a tried and true way to increase ROI and Zoho does exactly that.

Usability

There are so many functions to use that it is a bit overwhelming. I have stuck with minimal functions in order to optimize my time. Of the functions I have used, they are extremely efficient and useful. I have not yet explored the entirety of Zoho CRM's functionality because I only run a small business.

Product Configurability

Personally, I think it is a bit too complex. However, I am just a novice in the field of CRM.

Alternatives Considered

I have not used other CRM products.

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Other Software Used

Adobe Illustrator CC, Adobe PhotoShop, Adobe After Effects, Shopify, Klaviyo

Likelihood to Recommend

I have only used Zoho CRM for the two functions related to my business: User Management and Email. It handles those utilities extremely well. I have not yet delved into the other functionality of Zoho CRM.

A Beginner's Perspective of Zoho CRM

Software Version

Overall Satisfaction with Zoho CRM