Overall Satisfaction with Zoho CRM
We used Zoho CRM, one of the most used software from Zoho One pool. The best part of this CRM is the integration of other Zoho tools, so it's pretty easy to add things when necessary. It also has a feature to design the whole framework, so you can simplify the work process. We used most of the tools like billing, projects, social etc. so it's easy to add our latest projects and marketing decks from our repository while giving a presentation to any customers, or if someone asks for a sample it's too easy to forward it the same. Zoho CRM will give you a wide range of functionality and freedom. You have to edit it as per your choice.
- Improves interaction with customers
- Helps to create framework to make things easy for sales rep
- API support, easy to integrate other tools to share data
- Had a lot of issues while creating the framework, it would be awesome if they can share some pre-insights to improve the procedures.
- Improvement of UI/UX
- More API options
- Getting an track record of the sales rep
- Easy forecasting the sales for the next quarters.
- Having a clarity over ROAS and ROI calculation.
In the case of customer experience, it's good, most of our customers haven't used a CRM before so giving them a brief about it was a pain point, to be honest, But thanks to smart UX, they got it all (It would be awesome if they can improve it more). It delivered well as it's standard.
I have already quoted these competitors, Zoho provides a wide range of functionality that most the CRMs don't. So take advantage of those, now that perspective too many options are not a good thing as well, so trim it out as per your organization standard. I will give more commendation to Jira cause they have much more polished products with less functionality, but that works for 99% of the orgs.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes