Small Business Review of Zoho CRM.
November 28, 2022
Small Business Review of Zoho CRM.
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zoho CRM
We use Zoho CRM to gather leads, potentials, contacts, etc., which help us organize our partners, customers, and vendors. The mobile app makes it easy for our sales reps to enter data on the road quickly. The Zoho CRM platform plugs in well with the Zoho Suite of applications, including Zoho Desk.
- Easy to use.
- Available on multiple platforms (web, mobile, app).
- Provides integrations for 3rd party apps.
- Difficult using the merge feature (duplicated records in CRM).
- Updates take a while to merge between the suite of programs (CRM to Desk).
Puts a pipeline in place to start a business deal from open to close. We don't use this feature a whole lot, but it is in place and built-in.
- Centralized place to store records.
- Need to utilize the entire Zoho Suite of products to really gain big benefits.
Zoho is a much more inexpensive solution compared to Salesforce, yet it provides a lot of the same tools that the leading competitor provides. For us, it came down to the overall value of the product based on the final price to implement and use.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes