Item: Zoho CRM Plus
Rating: 10
Author: Laura Novelli Krick

Use Cases and Deployment Scope

We currently use Zoho CRM Plus to manage all customer relationships, communications, sales activity, sales analytics, and other quality and performance-related metrics.

Pros and Cons

Customer support, even when the solution is not simple follow through and get an answer.
Module customizations for unique business needs.
Inter-program functionality i.e., Microsoft 365 with ZOHO applications.
Continuous program improvements to functionality and usability.

Custom developer access/networking for small business project support.

Return on Investment

Zoho CRM Plus has given us more analytical ability in our customer management and experience.
Zoho CRM Plus is an affordable platform for any size business.

Support Rating

If the person can not resolve my issue, they quickly get back to me by email. But for the most part, the assistance has been fantastic.

Key Insights

Do you think Zoho CRM Plus delivers good value for the price?

Yes

Are you happy with Zoho CRM Plus's feature set?

Yes

Did Zoho CRM Plus live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM Plus go as expected?

Yes

Would you buy Zoho CRM Plus again?

Yes

Usability

Once we learned the foundations and started to “think” like Zoho CRM Plus, we find it very easy and usable.

Contract Terms and Pricing Model

Likelihood to Recommend

As a small business, customization without a lot of investment, and ease of integration and functionality with solid support and great features, at an affordable price is why we chose Zoho CRM Plus.

Managing customers is a Breeze with Zoho CRM Plus!

Overall Satisfaction with Zoho CRM Plus