A Great Suite of Tools That Provides an Unbelievable ROI if You Invest the Time... and Why Wouldn't You!
Updated April 26, 2022

A Great Suite of Tools That Provides an Unbelievable ROI if You Invest the Time... and Why Wouldn't You!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho CRM Plus

We use Zoho CRM Plus extensively throughout the organization. Salespeople use the CRM, marketing people use the marketing tools. Operations people also use CRM and Cliq to manage tasks on order fulfillment.
  • The ability to customize the CRM is unmatched
  • The ease of integration with other Zoho apps is excellent
  • The sales automation allows us to do more in less time
  • The value of the package saves us tens of thousands each year
  • The CRM does not have dynamic formula fields. You must edit the record to calculate a new formula field. A simple viewing of the record will not re-calculate the field.
  • Subforms on records are great but not being able to use these in email templates is a missing feature.
  • Zoho CRM Plus hands down pays for itself 10 times over
  • Separate independent apps would cost thousands more and often with fewer features and the data is siloed which makes it difficult to get a full customer overview.

Do you think Zoho CRM Plus delivers good value for the price?

Yes

Are you happy with Zoho CRM Plus's feature set?

Yes

Did Zoho CRM Plus live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM Plus go as expected?

Yes

Would you buy Zoho CRM Plus again?

Yes

Zoho CRM Plus is well suited to companies with an IT-savvy administrator. To get the best out of this software you need to go beyond basic point and click interfaces. The ability to write and implement custom functions that extend the application is huge but it does take time to navigate the learning curve. If you want a ready-to-go system that is all point and clicks Zoho CRM Plus might not be the best for you. If you want a system that can be completely tailored to your organization rather than tailoring the company to the software then Zoho CRM Plus is for you!

Zoho CRM Plus Feature Ratings

Multi-channel customer feedback collection
8
Product usage analytics
9
Customer experience dashboard
7
Customer journey mapping
9
Churn risk scoring
8
AI-powered recommendations
8
Website A/B testing
10

Zoho CRM Plus Support

Support is ok but not great. It can be lacking in certain circumstances.

Using Zoho CRM Plus

There is a learning curve for sure and the onboarding process seems to be getting better and better. Once users are familiar with one Zoho app it's easier for them to pick up and learn other Zoho apps.