All help-desk needs fulfilled
April 26, 2021

All help-desk needs fulfilled

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoho Desk

It is mostly being used by the customer support analysts in our company. It is a great customer relationship management tool that keeps us upto date with all the queries that are regularly raised by the customers. Problems and issues are tracked via tickets and also there is a live chat feature which makes work a lot easier.
  • Customer relationship management.
  • Ticket creation.
  • Ticket collaborations.
  • Live chat feature.
  • Live chats have limited customisation.
  • Workflow can be interrupted sometimes.
  • Settings can be confusing sometimes.
  • Record keeping from all the client tickets which made things easier.
  • Customer support management has been improved.
  • Workflow has been automated to a great extent.
The quality of support provided by Zoho Desk is brilliant. Ease of setup is a very easy process. Also it meets all the requirements that can be expected from such kind of software. Zoho Desk is a company that can be easy to do business with. It is really headed in the right direction.

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I gave it a 9 because it is really very effective in terms of handling all the client feedback and tickets. It is a really versatile product and meets all the needs of an IT company. The product looks promising and robust. Client expectations are easily met and tickets are always well managed.
Their support is excellent. They are always available to answer all your queries and doubts. Be it a call or email or even live chat. You will always get a prompt response from their customer support executives. They are very much familiar with the product and all its functionality. Sometimes you get stuck and don’t know what to do. They are always there for your questions.
It is well suited for collaborative work environment where an organisation can directly collaborate with the customers. The customer feedback option is really great which helps us keep a track of how well we are doing or what is lacking. User interface is really very clean and intuitive. Multiple options are available for ticket submission.