All help-desk needs fulfilled
April 26, 2021
All help-desk needs fulfilled
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Zoho Desk
It is mostly being used by the customer support analysts in our company. It is a great customer relationship management tool that keeps us upto date with all the queries that are regularly raised by the customers. Problems and issues are tracked via tickets and also there is a live chat feature which makes work a lot easier.
- Customer relationship management.
- Ticket creation.
- Ticket collaborations.
- Live chat feature.
- Live chats have limited customisation.
- Workflow can be interrupted sometimes.
- Settings can be confusing sometimes.
- Record keeping from all the client tickets which made things easier.
- Customer support management has been improved.
- Workflow has been automated to a great extent.
The quality of support provided by Zoho Desk is brilliant. Ease of setup is a very easy process. Also it meets all the requirements that can be expected from such kind of software. Zoho Desk is a company that can be easy to do business with. It is really headed in the right direction.
Do you think Zoho Desk delivers good value for the price?
Yes
Are you happy with Zoho Desk's feature set?
Yes
Did Zoho Desk live up to sales and marketing promises?
Yes
Did implementation of Zoho Desk go as expected?
Yes
Would you buy Zoho Desk again?
Yes