Overall Satisfaction with Zoho Analytics
We use Zoho Reports to produce and visualize reports/data better than with what is built into Service Desk Plus. It offers a little more flexibility in the data that can be used and more options to display that information (charts and graphs).
- Data Visualization.
- Flexible data sources.
- Somewhat friendly to use.
- At least one subscription should be included with Service Desk Plus (at enterprise level). One thing that we have found with Zoho/ManageEngine is that everything seems to have 70% functionality. That additional 30% costs more.
Zoho Analytics Feature Ratings
Zoho Analytics Support
Pros | Cons |
---|---|
Good followup Knowledgeable team Kept well informed | Slow Resolution Problems left unsolved Difficult to get immediate help Slow Initial Response |
At the time, the premium support was not worth the cost of the upgrade to management. They felt that the services offered were sufficient at the time. Initially their idea was to stay with standard and re-evaluate the additional cost if the level of support would be improved by spending more money.
My bosses were asking for specific information from the data bases to report to the CEO of the company. After contacting support, they were able to provide this info within the time line I had to work with, which was 2 days. It was just unfortunate that this could not be achieved all the time.