Excellent customer support
August 26, 2016

Excellent customer support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Zoho Reports

We currently use Zoho Reports to generate daily dashboards as well as for our weekly sales report.
  • Excellent customer support
  • Filter and combine various elements of live data
  • Integration with Zoho CRM live
  • Setting up more complicated reports with combined data from various elements of our Zoho CRM data has been a great challange
  • I needed a lot of support with the setup of specific filters
  • Also needed support on creating targets, but was helped very well
Our data is linked to Zoho CRM successfully with the help of the support team and live updates can be done within 10 - 15 minutes.
I do not have a problem with sharing the reports or scheduling daily update emails
It is well suited for daily dashboard info to get visibility on sales performance.

Zoho Analytics Feature Ratings

Customizable dashboards
7
Drill-down analysis
8
Formatting capabilities
7
Report sharing and collaboration
8
Publish to Web
8
Publish to PDF
8
Report Delivery Scheduling
8
Multi-User Support (named login)
8
Multiple Access Permission Levels (Create, Read, Delete)
8