Easy to use and very efficient
September 04, 2020

Easy to use and very efficient

Jace Byers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

We use the entire Zoho suite at our company and I just can't stop thinking to myself how amazing the whole thing is. From sales management to document handling, and now with Zoho Social we can monitor our social networks and get leads at the same time. It is amazing.
  • Gathering leads - it does the legwork for you.
  • Organization - it keeps it in the already great format of Zoho CRM.
  • Speed - it is fast and efficient.
  • Integration with other aspects of Zoho. You need to create new accounts with every app they have.
  • More social networks. It would be nice to see some added.
  • Custom posts for Facebook and Twitter would be nice.
10 - Everyone from sales to support uses the entire suite, but our administrators use the social aspect the most.
  • Saved me time on posting to social media.
  • Integrates well with Facebook and Twitter.
  • The most user-friendly scheduling platforms I've used.
Facebook is being used less and less by the serious business community, so other popular networks would be nice.

Zoho Social Feature Ratings

Sentiment analysis
3
Broad channel coverage
3
Content planning and scheduling
7
Audience targeting
10
Content optimization
10
Automated routing and prioritization
9
Customer interaction histories
10
Lead generation
10
Content marketing
10
Twitter
10
Facebook
10
Campaign success analytics
8
Competitor analysis
7
Role-based user permissions & privileges
10
Mobile access
10