Great tool for analytics
March 03, 2021

Great tool for analytics

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

I use Zoho Social to create internal monthly reports for our social media activity
  • It supports a variety of platforms
  • Doesn't require full use of services/tools to work
  • Site is easy to navigate
  • Would be great if there was option for a reporting/analytics plan, without the rest of the services, at a cheaper cost
  • Allows me to efficiently create month social media reports
Zoho [Social] doesn't require you to use their scheduling function in order to collect data on posts.

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

The site is clear and easy to navigate
i messaged them on twitter with a question one time and they responded within 48hrs
I have tried many social media platforms in search of an analytics tool that works for our internal reports. Each one has had their strengths but I've found that there was always something missing, that meant I had to use multiple tools to get what I want. Not with Zoho [Social] though! The reports function, for as long as I've been using it, has given me reliable data and doesn't require the posts it is reporting on to have been publish through Zoho [Social]. Exactly what I needed.

Zoho Social Feature Ratings

Sentiment analysis
Not Rated
Broad channel coverage
10
Not Rated
Content planning and scheduling
Not Rated
Audience targeting
Not Rated
Content optimization
Not Rated
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Twitter
10
Facebook
10
LinkedIn
10
Google+
Not Rated
Instagram
10
Campaign success analytics
10
Competitor analysis
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated