Excellent app--the best we'e used. One or two features can be bettered/added
Updated April 17, 2021

Excellent app--the best we'e used. One or two features can be bettered/added

Thabiso Lionel Madiba | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

We use Zoho Social to manage a number of our brands and social channels. It is used by the admin/marketing team.
  • Ease of use
  • Attractive interface
  • Very well thought out mobile app
  • Integrated RSS feed
  • Fair price plans and packages
  • No popular trends feature for inspiration (like some of the competition)
  • Can't schedule trends
  • No Google integration
  • No TikTok Integration
  • Our reach has gone up by between 96% and 224% across our channels
  • Bulk loading is an easy process
Hootesuite: Pricey
Kontentiko: Glitchy; not pretty to look at
Loomly: Slow; pricey

Zoho: Fares way better than these three in my opinion and experience

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Extremely easy to use
Pretty to look at (we hate ugly looking software, so as much as it is functional and operational, it has to be good looking, too)
Good user experience and interaction on the dashboard
We love the bulk loading and RSS features
I haven't had any support issues--there hasn't been a need as yet.
Appropriate for big and small enterprises
Excellent integration to other Zoho apps
Good integration to many other apps--CRM
Reliable and affordable

Zoho Social Feature Ratings

Sentiment analysis
9
Broad channel coverage
8
Content planning and scheduling
10
Audience targeting
8
Content optimization
8
Automated routing and prioritization
9
Customer interaction histories
7
Lead generation
6
Content marketing
8
Twitter
8
Facebook
8
LinkedIn
8
Instagram
9
Campaign success analytics
9
Competitor analysis
6
Role-based user permissions & privileges
10
Mobile access
9