Item: Zoho Social
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use Zoho Social to post and respond to all social media. It is being used by our marketing department as an alternative to Hootsuite. It addresses UX issues that we have had with other posting platforms.

Pros and Cons

Analytics
Smart Posting
Usability

It could have a feed in the monitor section that shows user comments on our posts, not just user posts on our page.
It also could have better date ranges for analytics. I'd prefer to have a full year of information, not just 4 months.

Return on Investment

It has improved our following and engagement

Alternatives Considered

I have used Hootsuite. Hootsuite is outdated compared to Zoho.

Key Insights

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Other Software Used

Hootsuite

Usability

I spoke to this in a previous section

Support Rating

I haven't needed support.

Likelihood to Recommend

Overall my experience with Zoho has been fantastic. I would recommend it to anyone looking for an all-around platform for social posting. It makes posting to all our social platforms easy and efficient. I love the analytics reports and breakdown. I'd like to have seen at least a full year of data to have more in depth reporting and a separate feed for user comments on our posts, but those are minor waves in a whole ocean of possibilities. Fantastic platform!

Zoho is awesome

Overall Satisfaction with Zoho Social