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Simple to use for a small team.
July 27, 2021

Simple to use for a small team.

Kristen Dorsey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

I am currently using Zoho Social for this contract and have been training several other staff to use it.
  • It is intuitive and easy to use.
  • The chat features allow us to collaborate easily across the organization.
  • It is cost effective for small teams.
  • Connecting some of the accounts were tricky but I was able to search the discussion page for answers.
Zoho is more user-friendly and easier to learn.

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

I was quickly and easily able to train staff who have never used social media management software.
It takes a day or so to receive an email reply. A live chat feature would be nice for troubleshooting.
I have only been using it for one profile but I can see how it would be good if you are managing many different clients. So far it has worked well for our small team's social media management.

Zoho Social Feature Ratings

Not Rated
Sentiment analysis
Not Rated
Broad channel coverage
Not Rated
7.3
Content planning and scheduling
10
Audience targeting
4
Content optimization
8
9.0
Automated routing and prioritization
8
Customer interaction histories
10
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
10.0
Twitter
10
Facebook
10
LinkedIn
Not Rated
Google+
Not Rated
Instagram
10
7.5
Campaign success analytics
10
Competitor analysis
5
9.0
Role-based user permissions & privileges
10
Mobile access
8